Terms and Conditions

  1. Access to the full property, internal and external, should be granted for the entirety of the inspection. Our inspectors will not leave or wait at the property if you must leave unless this is clearly pre-arranged and mentioned in your confirmation email.
  2. Our services can vary in time drastically depending on several factors such as house size, quality, age, etc. Under no circumstances does the number of snags picked up or the time taken to pick them up affect the price paid. Our service is to inspect your house to the best of our ability. Although we give a guideline to the time taken and the number of snags on average we pick up, if the service takes less time or the number of snags is less than anticipated, we will not be held responsible and shall not issue any sort of refund relating to this matter.
  3. If multiple persons are completing works on the property during the time of the inspection, it is not reasonable to expect the inspector to wait for any works to be completed. It is recommended that the inspector has sole access to the entirety of the property during the inspection.
  4. If any areas of the property are not deemed inspectable by the inspector, then they reserve the right to not inspect this portion of the property. The customer will not receive any refunds or discounts of any sort if this is the case.
  5. Receipt of our email confirmation to your provided email address is an agreement of the location, date, time, and price. Any changes must be given in writing (email) 72 hours before the inspection takes place.
  6. The Snag List Ltd reserves the right to cancel your inspection and issue a full refund of the deposit and any other payments at any time.
  7. If the inspection can’t go ahead due to reasons out of The Snag Lists control, full payment is required.
  8. The pricing of the service is based on the number of bedrooms and property type.
  9. Payment is due within 24 hrs of the inspection.
  10. The re-inspection acts as a separate service to which an inspector will check the workmanship for the items on the previous report. They will not be looking for additional items, just the ones on the original snagging report.
  11. The re-inspection will only be booked on a date where The Snag List inspector is in the local area completing a separate inspection on a day that suits both parties. The re-inspection is only valid for 12 months from the date of the original snagging inspection. Two working days’ notice is required to change the date of a booking; else the deposit fee must be re-paid to start another booking.
  12. The £50 Deposit payment acts as a method of securing a booking. This deposit is non-refundable and is used to make up administration and the reservation of an inspector. 
  13. The Snag List Ltd reserves the right to remove any offers sent in any method including email, website, or in person. This includes but is not limited to any referral, monthly discount, and rewards.
  14. We do not operate on a ‘package’ basis. We offer the full service, every time with no added fees.
  15. We do not remove kickboards or bath panels as part of our service.
  16. Although we do our upmost to ensure we pick up every snag possible, The Snag List Ltd cannon be held responsible for any snags that are not picked up on the date of the inspection.
  17. Our drone inspections are weather dependant and can vary by location. If for any reason we are unable to fly the drone, no part refunds will be issued.

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